The What and How of E-Governance through Cash on Delivery (COD)

Cash-on-deliveryOnline shoppers would be familiar with the concept of cash-on-delivery (COD). Most of the major e-commerce players, such as Amazon, Flipkart,etc, accept this mode for receiving payment in addition to advance online payment through Net banking or Credit Card. This mode of payment has now made inroads into e-governance also.

What is Cash on Delivery (CoD)?

The Common Service Centre (CSC), an e-governance delivery entity, offers services, and you pay when you get the service delivered to you.The CSC has introduced a similar system for services in the category of Government to Citizen (G2C) services.

How CoD model of e-governance benefits people

  • CoD helps people get government services without any hassle. You need not go to the government office and queue up to get information or any document. Just fill in the information for an online request/query and you would get the same delivered to you. For example, to get your Aadhaar card, just visit the nearest CSC and submit your personal credentials with necessary documents, such as a copy of your 10th standard school certificate for date of birth, and your address. The Aadhaar card will soon land at your doorstep, where you can then pay for it. Besides Aadhaar card service, CSCs also collect insurance premium in favour of insurers, besides selling their products.

E-commerce platform for rural areas

Significantly, the CSC is planning to build an ecommerce platform to help entrepreneurs in rural areas sell the produce they make locally. There are large e-commerce businesses such as Amazon, Flipkart, Snapdeal, and others that offer excellent services in India. However, they are focused primarily on urban centers, and have barely any presence in rural areas.With the opening of the new e-commerce platform rural folk would also be inspired to purchase products online, from across the country.


As the CoD mode of delivering e-governance gets more popular, it would help people even in remote rural areas get quality products from far-flung areas, apart from bridging the digital divide between urban and rural areas.
Imagining e-governance through cash on delivery

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